Privacy Policy
Effective from 1 January 2019
1.
Background
1.1 Black Coat Technologies
Private Limited, having its office at Plot No. 76 D, Udyog Vihar Phase-4, Gurgaon,
Haryana -122001, India ("us",
"we", or "our") operate the website Legalkart.com
(the "Website") and an application
named ‘LegalKart’ & ‘LegalKart Lawyer’ (the “App”). The Website and App, along with all associated software,
design, servers, data, user inputs and associated services shall collectively
be known as the “Platform”. The
services we provide to you via the Platform shall be known as the “Services”.
1.2 Your privacy is very
important to us. We respect your privacy and believe that we should clearly and
transparently disclose our privacy practices to you. This privacy policy (the “Privacy Policy”) explains our policies
regarding collection, use and disclosure of your personal information,
personally identifiable information and other data collected from you when you
use our Services. This Privacy Policy does not apply to any third-party websites
or applications. Please note that you shall visit any third-party sites and
apps at your own risk upon conditions laid down in their privacy policies, if
any.
1.3 We may change, modify,
amend, terminate or replace this Privacy Policy at any time at our discretion. If
we change, modify, amend or terminate this Privacy Policy, such modifications
will become effective immediately upon posting to the Website and/or App. We
will notify you of material changes in advance by email or by notice when you
log on to the Website or the App.
1.4 We will not use or share
your information with anyone except as described in this Privacy Policy. We use
your information for providing and improving the Services. By using the
Services, you agree to the collection and use of information in accordance with
this Privacy Policy.
1.5 You agree to periodically
review the current version of the Privacy Policy, as posted on the Website or
the App. If you do not agree with the terms of this Privacy Policy, please do
not use the Services.
1.6 This Privacy Policy is to
be read with, and is an integral part of, our Terms of Use available at https://www.legalkart.com/consumer-terms-of-use
Unless otherwise defined in this Privacy Policy, terms used in this Privacy
Policy have the same meanings as in our Terms of Use.
2.
Collection
of Information
2.1 While using our Services,
we may ask you to provide us with certain personally identifiable information
(“PII”) that can be used to contact
or identify you. PII includes, but is not limited to, your name, phone number,
postal address, email address and other information that by itself, or in
conjunction with other information, can be used to specifically identify you.
However, PII does not include aggregated information that, by itself, does not
permit identification.
2.2 Information that we
collect when you use our Services includes:
(i) Information provided by you
When you sign up and
register with us through the Website and/or App, we ask you for certain
information. This will includes your name, email address, mobile number,
telephone number, details of company name & registration, company address,
and details of legal mandates you wish to use our Services for.
Further, we ask you for certain information pertaining
to each legal mandate that you may wish to list on our Platform. This includes
information such as your location, gender, other details required for the service
you may like to buy, which is critical for the provision of our Services (“Mandate Information”)
(ii) Log Data
With the help of third
parties like Google and Facebook, we collect information that your browser or
mobile device sends to them whenever you visit our Services ("Log Data"). This Log Data includes
information such as your computer's Internet Protocol ("IP") address, geolocation and
geospatial data, browser type and browser version. In case you are accessing
the App, we may collect certain mobile device information such as device ID,
model number, operating system, global positioning data, application, and other
related information. We also collect data on the pages of our Services that you
visit, the time and date of your visit, the time spent on those pages, default
language and user preferences, and other similar usage related statistics. We
may assign each user of the Services unique identifiers to help keep track of
future visits.
(iii) Payment
information
Our Services require you
to make payments on the Platform. When you are making any payments, we collect
billing details from you such as your name, name of company, billing address,
contact number, payment method and IP address, and then redirect you to a
secure payment service provider platform operated by our payments partner(s)
Razorpay, Paytm etc and other payment partners which may be added time to time.
We do not store any payment related information such as credit/debit card
details and/or bank details.
(iv)
Advertising, Use of Cookies, and
Other Tracking Technologies (Cookie Policy)
We advertise in a number
of ways, including online through managed social media presences, and on other
unaffiliated sites and mobile applications. To understand how our advertising
campaigns are performing, we may collect certain information via our Sites
through our advertising service providers. We or our vendors use several common
online tracking tools to collect information about our users, such as browser
cookies, web beacons, and other similar technologies. The information we
collect includes IP addresses, the number of page visits, pages viewed via our
Sites, search engine referrals, browsing activities over time and across other
websites following your visit to one of our Sites or applications, and
responses to advertisements and promotions on the websites and applications
where we advertise. We do not permit third parties to advertise on our Site.
We also use certain
information to:
·
Identify new visitors to our Sites;
·
Recognize returning visitors;
·
Advertise on other websites and mobile applications not
affiliated with us;
·
Analyze the effectiveness of our advertisements;
·
Better understand our audience, customers, or other Site
visitors; and
·
Determine whether you might be interested in new products or
services.
(v) Controlling Our Tracking
Tools.
Your browser may give you
the ability to control cookies. How you do so, however, depends on your browser
and the type of cookie. Certain browsers can be set to reject all browser
cookies. If you configure your computer to block all cookies, you may disrupt
certain web page features, and limit the functionality we can provide when you
visit or use our Sites. If you block or delete cookies, not all of the tracking
that we have described in this policy will stop. Some browsers have a “Do Not
Track” feature that lets you tell websites that you do not want to have your
online activities tracked. These browser features are still not uniform, so we
are not currently set up to respond to those signals.
(vi)
Controlling Online Interest-Based Ads.
We sometimes work with
online advertising vendors to provide you with relevant and useful ads. This
may include ads served on other companies’ websites. These ads may be based on
information collected by us or third parties. For example, your geographical
location may be used to target an ad for people in your area. These ads may
also be based on your activities on our Sites or on third party websites.
(vii)Information
received from others
We may combine information
about you that we already have with information we obtain from other sources, to
provide you a better end user experience or to improve the quality of our
Services. Examples of information we may receive from other sources includes details
of the Mandate Information available to us, customer support or enrolment
information, page view, search term and search result information, and credit
or identity information which we may use to detect fraud.
Please
note that we use google analytics and similar kind of tools for the purpose of
analytics and measurement of the Services. For example, we may use the data
gathered from your usage of the Services by facebook, twitter etc. to design
new products or services, or to make our existing offerings under the Services
more user friendly.
2.3 Apart from the information
listed above and the Mandate Information made available to us while providing
our Services, we do not collect any other sensitive information such as financial
data, political views of any individuals, health-related information or sexual
orientation of any individuals, information related to race, caste or language
(Collectively, “Sensitive Personal
Information”), unless required by the provisions of any applicable law.
3.
Use
of Information
We use your PII and other
information collected from you for the following purposes:
(i) To provide you with a
customised and optimised experience with our Services;
(ii)
To provide you with the functionalities of the Website, App
and Services in a proper manner;
(iii)
To track your usage of our Services and customise the
Services to best suit your requirements;
(iv)
To send you communications, as per your notification
settings, on any updates or developments pertaining to the Services or your use
of the Services;
(v)
To improve the security of the Services;
(vi)
To protect our rights and property and the rights and
property of our other users;
(vii)
To provide you with information about new products or
services launched by us or our partners;
(viii)
To back up our systems to ensure preparedness for disaster
recovery;
(ix)
To provide you with customer support services, whether
through email, phone, push notifications or messages within the Services;
(x)
To provide you with technical service and support, including
updates;
(xi)
To combine your PII or other information with information
obtained from other users on the Platform, and publish summaries of aggregate
data online or offline;
(xii)
To provide information to third-parties performing services
in support of our delivery of the Services to you;
(xiii)
To communicate promotions and other offers, and for the
purposes of advertisements;
(xiv)
To improve the quality, features and functionality of the
Services, including measurement of service usage and efficiency of algorithms;
(xv)
For the purposes of auditing, research and analysis to ensure
the technical stability of the Platform;
(xvi)
To prevent and detect any fraud or other illegal activity on
the Platform, and to prevent violations of our Terms of Use;
(xvii)
To respond to legal requirements, exercise our legal rights
and defend against any legal claims, to protect our interests or those of any
third parties;
(xviii) To facilitate payment
processes and verify payment information;
(xix)
As may be necessary to enforce the terms of this Privacy
policy and our Terms of Service.
4.
Storage
of information
4.1 All data storage of your PII or other information
collected from you may be stored and processed on computers located at the
cloud servers provided by the Amazon Web Service. Through your use of the
Services, you unequivocally consent to the processing and storage of your
information.
4.2 We store some of your information on your device for
subsequent retrieval and utilisation. We take commercially reasonable care to
encrypt this information on your device with passwords or other secrets supplied
by you. Such information stored on your personal device is subject to the
security offered by your device, browser and other components. You understand
and agree that we cannot be held responsible for any compromise of access to
your personal device, for loss of information, theft or for any exploits or
logic attacks on your device through malware or other software or hardware that
is outside the control of our Services.
4.3 Although the security of your PII
and other information is important to us, do remember that no method of
electronic storage, or method of transmission over the internet is 100% secure.
While we strive to use commercially acceptable and standard means to protect
your information, including internal reviews of our data collection, storage
and processing practices and security measures, we cannot guarantee absolute
security in this regard. You provide your information and PII to us at your own
risk.
5.
disclosure
and sharing of information
5.1 We may employ third parties to
facilitate the Services, to provide the Services on our behalf, to help us
analyse how the Services are used, or to perform Service-related services. We
may share your information with third-parties in the following circumstances:
(i) We
have obtained your consent, including when you choose to register a user
account, use the Services, and otherwise share your information with us, other
users on the Platform and/or other third-parties;
(ii)
If sharing or disclosure of your PII
or other information is necessary to provide you with the Services;
(iii)
If we have been purchased by a
third-party;
(iv)
If sharing or disclosure of your PII
or other information with our associate entities, including any related
companies, successors, assigns, licensees, affiliates or business partners
becomes necessary. We require that these entities process your PII or other
information solely as per our instructions and in compliance with this Privacy
Policy and any other appropriate confidentiality and security measures;
(v)
If your PII or other information is
demanded by a court order or by governmental authorities;
(vi)
If sharing or disclosure of your
PII or other information is needed to help prevent against fraud or the
violation of any applicable law, statute, regulation, ordinance, or treaty;
(vii)
If sharing or disclosure of your
PII or other information is needed to protect our employees, independent
contractors, officers, members or other users; and
(viii)
If otherwise permitted to do so by
this Privacy Policy or by provisions of applicable law.
5.2 The following categories of
recipients will most likely receive your information to enable us to provide the
Services to you:
(i) Third
Party Data Center Services such as Amazon
Web Service;
(ii)
Third Party SMTP Services such as
gmail.com ;
(iii)
Facebook, Instagram, for direct
marketing;
(iv)
Third party Service Providers such
as Paytm, Razorpay etc.
5.3 All financial information
collected on the Platform is used solely to enable payments as consideration
for the Services. No financial information collected on the Platform is used
for marketing or promotional purposes. Remember that if you provide any PII
directly to a third party, such as through a link on the Website or the App, the
processing is typically based on their standards (which may not be the same as ours);
5.4 When
any PII or other information pertaining to the users is shared with
third-parties, such as advertisers, licensees and content distributors, we
shall ensure that such information shall be non-private, aggregated or anonymised
so that it will not identify you personally. You understand that we may further
distribute your information to a wider audience through third-party sites and
services, as long such distribution is consistent with this clause and other
provisions contained in this Privacy Policy.
5.5 We may
use external advertising companies to serve advertisements when you have
visited our website. These companies may use anonymised information about your
visits to this and other websites in order to provide advertisements about
goods and services that may be of interest to you.
5.6 We may share PII with our parents, subsidiaries,
divisions, and affiliates or as part of any sale, merger or acquisition;
5.7 We
will never sell your PII to unaffiliated third-parties without your approval at
the time of collection. You agree to inform us of any changes to your PII, and
to protect the security of your username, password and PII.
6.
Legal
basis for processing information under GDPR for users in the European Union
(“EU”)
6.1
We process information of users in the EU in accordance with
European laws and regulations such as the General Data Protection Regulation (“GDPR”). The GDPR governs how we process
your information and the rights that EU users have in relation to your
information. This entails that we will collect and use your information only
where:
(i) We need such information
to provide you the Services and fulfil our obligations to you under our Terms
of Use. This includes the functionalities of the Website and/or App;
(ii)
The collection and use of your information is justified
because of a legitimate interest such as for research and development or
marketing the Services (but only where our legitimate interest isn’t overridden
by your interest in protecting your information);
(iii) We have obtained your
consent for using your information in a manner compliant with this Privacy
Policy;
(iv) The collection and use of
your information is necessary for compliance with our legal obligations.
6.2 You may withdraw your
consent for using your information at any time by writing to info@legalkart.com. Where we are using your information because of
a legitimate interest to do so, you have the right to object to that use.
However, if you do so, you may not be able to continue using the
functionalities of the Website, and/or the App.
6.3 Please note that the
provisions in this Clause 6 of this Privacy Policy are applicable only if you
are a user situated in the EU and a data subject under provisions of the EU
GDPR.
7.
Rights with resepct to your information
7.1 The laws of some countries
grant particular rights in respect of your personal information. If you are a
user situated in the European Union, you may have the right to:
(i) Request a copy of your
information and data portability: This right entitles you to know whether we hold any
PII about you and, if we do, to obtain a copy of such PII in a structured, commonly
used and machine-readable format;
(ii)
Request that your information is deleted: This right entitles you
to request the deletion of PII, including in situations where such PII would no
longer be necessary to achieve the purposes;
(iii) Request that we correct
inaccuracies relating to your information: This right entitles you to have PII
to be corrected if it is inaccurate or incomplete;
(iv) Object to our use of your
information: This right entitles you to request that we no longer process your PII;
(v)
Request that restrictions be placed on processing of PII: This right entitles you
to request that we only process PII in certain circumstances, including with
consent.
7.2 If you wish to make a
request in respect of your personal information, please contact us at info@legalkart.com.
7.3 If, at any time, you
prefer not to receive communications from us, simply follow the unsubscribe
options at the bottom of each such communication or contact us directly at info@legalkart.com. We will make
commercially reasonable efforts to implement your opt-out requests promptly,
but you may still receive our emails for up to 7 (seven) working days as we
process your request.
7.4 In some circumstances, we
may not be able to comply with a request that you make in respect of your
personal information. For example, we may not be able to provide a copy of your
information where it infringes on the rights of another user. We may also be
required to retain certain information that you ask us to delete for various
reasons, such as where there is a legal requirement to do so.
7.5 If we are unable to
resolve your request, or if you are concerned about a potential violation, you
may be entitled to report the issue or make a complaint to the data protection
authority in your jurisdiction.
8.
Information
Retention
8.1 Upon receiving a
deactivation request, we will deactivate your account and all PII and Sensitive
Personal Information collected by us will be destroyed. We retain
non-personally identifiable information indefinitely for the purposes of
analytics, subject to such information being kept separate from other
information that may constitute PII or that may, in combination with such
non-personally identifiable information, render the information personally
identifiable.
8.2 We collect and retain
certain information that is required for our detection, investigation and
prevention of fraud, cheating and other violations of our Terms of Use and
applicable laws ("Breach(es)").
This data is used only for the purposes of detection, investigation, prevention
and, where applicable, acting on such Breaches and stored only for the minimum
amount of time needed for the purpose of dealing with such Breaches. If the
data indicates that such a Breach has occurred, we will further store the data
for the establishment, exercise or defence of legal claims, until a legal case
related to it has been resolved, or such legal claim no longer exists due to
the expiry of relevant limitation periods. Please note that the specific data
stored for dealing with Breaches may not be disclosed to you if such disclosure
will compromise our legal rights as well as the mechanism through which we
detect, investigate and prevent such Breaches.
9.
Changes
to this Privacy Policy
We may update our
Privacy Policy from time to time. You agree
to periodically review the current version of the Privacy Policy, as posted on
the Website or App. We will notify you of material changes in advance by email
or by notice on this page when you log on to the Website or the App. Changes to this Privacy Policy are effective when
they are posted on this page. If you do not agree to the change, you may discontinue
the use of Services.
10.
Contact
us
If you have any questions about this Privacy Policy,
please contact us at info@legalkart.com.
